What Is Data Storytelling? A Q&A with Datadoodle’s Ted Cuzzillo
In March 2016, Forbes called data storytelling the “essential data science skill everyone needs.” Ted Cuzzillo agrees. For the past nine years, Cuzzillo has run Datadoodle, which provides original reporting and analysis on trends in the data industry. In this interview with Syracuse University’s Master of Information Management program, he defines data storytelling, explains its impact on businesses and offers tips on how professionals can start telling their own data stories.
Q. How do you define a data story?
That’s a really good question, and probably the main one for this trend as it matures. I know what people seem to assume: a parade of visualizations, perhaps with narration. Data first, story if there’s time.
I say a data story is primarily a story, one that has data in its spine. If it’s not a story first, you might as well just call it “data.”
The main question, then, is what’s a story? Of all the definitions I’ve seen, I like the one by Kendall Haven the most. In his book “Story Proof: The Science Behind the Startling Power of Story,” he says it’s a “detailed, character-based narration of a character’s struggles to overcome obstacles and reach an important goal.”
I think you can’t be too strict. For example, I think it’s OK if there’s no explicit protagonist. One can be inferred. The audience always fills in.
The New York Times often has simple data stories in its Upshot column. A recent one asked how the U.S. economy is doing. The author asked that question, worked through the data, and arrived at answers. It’s a simple data story.
Q. How can data storytelling impact a business or organization?
A data story dramatically broadens the understanding of any data analysis. People can relate to it. They understand and discuss it. Good data stories might even be retold.
Data industry surveys estimate that only about 20 or 25 percent of business users use data. Why? There are different theories. The main ones seem to be that many people aren’t interested enough and doubt their ability to understand it. So they just don’t try. They may also doubt its validity.
Some just don’t have time. Several upper-level executives have told me they prefer a brief summary of the data if they see data at all.
But everyone does seem to have time to tell each other stories or to hear good stories. It’s everyone’s native tongue. Data storytelling is easy to learn, and the need is clear and urgent. So why not use it to give data traction and let the insights it bestows infuse decision-making?
Q. Where can one find great examples of data storytelling? What makes those examples great?
The good data storytellers are like good storytellers: They don’t make a show of themselves. They don’t stand up and say, “Everyone quiet down because I’m going to tell you a data story!” Groan. No, they just tell the story.
Some of the best are delivered in words, like one I came across a few days ago. My external hard drive had failed. It was about the fourth one in only five years. So I wanted to know if there were any brands that were more durable than others. I went looking for reviews or, better, actual road tests. The cloud backup service Backblaze has a data story that describes the guiding question—which disk drives endure the best?—and walks through the process and the data.
Q. Data visualization tools are crucial components in data storytelling. To a novice data storyteller, what data visualization tools do you recommend and why?
Visualization is useful, but who says it’s crucial? This a big misconception. But let’s talk about tools anyway.
I’ve always liked Tableau. I also like Qlik Sense. Both have people who have research going on about storytelling, and I hope to see story-friendly features continue to evolve in both products. Other story-friendly vendors are Yellowfin and Tibco Spotfire.
Many tools work. Hans Rosling, famous for his pre-Tableau visualizations, now available on YouTube, actually told a data story on parking lot pavement with rocks.
Plain old pen and paper will do it. Words work well, as demonstrated in news media. If you sing opera and your audience can take it, try that.
Q. You started your blog Datadoodle in 2007. How has data storytelling evolved over the past nine years?
It became recognized. Tom Davenport, the co-founder of the International Institute of Analytics, might have given the spark when he said it was a crucial skill for data scientists. Data storytelling has been around for a long time, and storytelling has been part of business even longer.
Q. What advice would you give marketers who want to start or improve their data storytelling?
Study storytelling and study data. Watch for data in stories to see how it’s portrayed. Above all, though, study your own reactions. You know yourself best: What do you like or dislike? Observe your own reactions to decide what works and what doesn’t.
There’s nothing new about storytelling in business. In fact, storytelling in business is as old as business itself. So is data. In fact, data and stories have worked together for a long time. It’s just become recognized, that’s all.
Q. In a recent blog post, you say that data storytelling “needs actual leadership right now.” What did you mean by that and what individuals or organizations do you think are likely to emerge as leaders in the genre?
Data storytelling is at risk of dying just as so many other trends have. People try out the bright shiny new thing, and they soon decide that it’s too limited.
In this case, they could be right. If this is really just visualization on parade, what’s the point? Let’s just drop “story” and call it viz.
I suppose I’m one of the leaders at the moment. I write blog posts and articles, and I teach data storytelling at TDWI conferences and wherever else I can. I also have a short book coming out in the next six months or so on data story genres.
But I’m just one voice, and data storytelling needs a full choir. The Tapestry Conference is good, and various individuals in the data industry lead. Bree Baich at SAS, Robert Kosara at Tableau, and James Richardson at Qlik are all good voices in this thing.
Ted Cuzzillo believes that data storytelling — or whatever it’s called eventually — will lead the next great trend in business data. He helps organizations use this new tool to make data better understood and used. He is a data-industry journalist and researcher. He writes for TDWI, Information Management, and for his weblog, Datadoodle. Have you got a story or thoughts about data storytelling? What’s a better label for “data storytelling”? Email firstname.lastname@example.org.
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