- Syracuse University
- Legal
- Contact Information for Student Complaint Process
Student Complaint Process
When submitting complaints, there are different avenues for students completing their education in the state of New York and those completing their education outside of New York State through distance education (e.g. online courses or programs).
As required by the NC-SARA student complaint process, a student must first attempt to resolve and file their complaint at the institution. For complaints not resolved at the institutional level, a student may file an appeal in one of the following ways (dependent on their state residence):
New York Resident Student Complaint Contact Information
Student complaints not resolved at the institutional level who have followed all grievance procedures and protocols defined by the University, and reside in the state of New York, have the right to file a complaint with the NYS Office of College and University Evaluation. The contact information can be found on the New York State Education Department website.
NC-SARA Member Out-Of-State Student Complaint Contact Information
Syracuse University operates under the approval of “NC-SARA” (National Council for State Authorization Reciprocity Agreements). Students based outside of New York State who have a consumer-protection-based complaints regarding a distance education program should first seek to resolve such a complaint within the school in which the student is registered.
Note that complaints regarding grades and general student conduct issues are not governed by this distance education complaint process.
For those student complaints not resolved at the institutional level who have followed all grievance procedures and protocols defined by the University, and reside in a SARA member state outside of New York, pursuant to the SARA Complaint Process, please contact the New York SARA State Portal Agency.
NC-SARA State Portal Contact: EmilySutherland
Supervisor of Higher Education Programs
New York State Education Department
89 Washington Avenue
Albany, NY 12234
518.474.1551
IHEauthorize@nysed.gov
Non-SARA Member Out-Of-State Student Complaint Contact Information
For those student complaints not resolved at the institutional level who have followed all grievance procedures and protocols defined by the University, and do not reside in a SARA member state, they may seek advisement from the appropriate office in the student's state of residence (see list of agencies below). However, students residing in the state of New York or in a SARA member state should follow the complaint procedures outlined above.
Note: This list includes contact information for all 50 states, the District of Columbia, and the U.S. territories and should not be construed as informative of what agencies regulate the institution or in what states the institution is authorized to operate. States, through the relevant agencies or Attorneys General Offices will accept complaints regardless of whether an institution is authorized to operate in that state. Also, the University does not maintain the state and territory websites, and information may change without the University’s knowledge.
ALABAMA
In writing:
Alabama Community College System
Attn: Division of Academic and Student Affairs
PO Box 302130
Montgomery, AL 36130-2130
By phone: Phone Number: +1-334-293-4500
On the Internet: Alabama Community College System
ALASKA
In writing:
Alaska Commission on Postsecondary Education
PO Box 110505,
Juneau, Alaska 99811-0505
By phone: Phone Number: +1-800-441-2962
On the Internet: Alaska Commission on Postsecondary Education
ARIZONA
In writing:
Arizona State Board for Private Postsecondary Education
1400 W. Washington, Room 260
Phoenix, AZ 85007
By phone: Phone Number: +1-602-542-5709
On the Internet: Arizona State Board for Private Postsecondary Education
ARKANSAS
In writing:
Arkansas Division of Higher Education
114 East Capitol
Little Rock, AR 72201-3818
By phone: Phone Number: +1-501-371-2000
On the Internet: Arkansas Division of Higher Education
CALIFORNIA
In writing:
California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, California 95834
By phone: Phone Number: +1-833-942-1120
On the Internet: California Department of Consumer Affairs
COLORADO
In writing:
Colorado Department of Higher Education
Commission on Higher Education
1300 Broadway Rd., Second Floor
Denver, CO 80203
By phone: Phone Number: +1-303-862-3001
On the Internet: Colorado Department of Higher Education
CONNECTICUT
In writing:
Connecticut Office of Higher Education
450 Columbus Blvd., Suite 707
Hartford, CT 06103-1841
By phone: Phone Number: +1-860-947-1800
On the Internet: Connecticut Office of Higher Education
DELAWARE
In writing:
Delaware Department of Education
The Townsend Building
401 Federal St., Suite 2
Dover, DE 19901-3639
By phone: Phone Number: +1-302-735-4000
On the Internet: Delaware Department of Education
FLORIDA
In writing:
Commission for Independent Education
325 W. Gaines St., Suite 1414
Tallahassee, Florida 32399-0400
By phone: Phone Number: +1-850-245-0505
On the Internet: Florida Department of Education
GEORGIA
In writing:
Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl., Suite 220
Tucker, GA 30084
By phone: Phone Number: +1-770-414-3300
On the Internet: Georgia Nonpublic Postsecondary Education Commission
HAWAII
In writing:
Business Registration Division of the Hawaii Department
of Commerce and Consumer Affairs
PO Box 40
Honolulu, HI 96810
By phone: Phone Number: +1-808-587-4272
On the Internet: Hawaii Department of Commerce and Consumer Affairs
IDAHO
In writing:
Idaho State Board of Education
PO Box 83720
Boise, ID 83720-0037
By phone: Phone Number: +1-208-334-2270
On the Internet: Idaho State Board of Education
ILLINOIS
In writing:
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
By phone: Phone Number: +1-217-557-7359
On the Internet: Illinois Board of Higher Education
INDIANA
In writing:
Board for Proprietary Education Indiana Commission for Higher Education
101 W. Ohio St., Suite 300
Indianapolis, IN 46204
By phone: Phone Number: +1-317-464-4400
On the Internet: Indiana Commission for Higher Education
IOWA
In writing:
Iowa College Student Aid Commission
475 SW fifth St., Suite D
Des Moines, IA 50309 (Listed as 50319)
By phone: Phone Number: +1-515-725-3400
On the Internet: Iowa College Aid
KANSAS
On the Internet: The Kansas Board of Regents
KENTUCKY
In writing:
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
By phone: Phone Number: +1-785-430-4240
On the Internet: Kentucky Council on Postsecondary Education
LOUISIANA
In writing:
State of Louisiana Board of Regents
1201 N. Third St., Suite 6-200
Baton Rouge, LA 70802
By phone: Phone Number: +1-225-342-4253
On the Internet: State of Louisiana Board of Regents
Alternate contact:
In writing:
Office of the Attorney General
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804-9005
By phone: Phone Number: +1-225-326-6464 or Phone Number: +1-800-351-4889
MAINE
In writing:
Maine State Board of Education (MSBE)
23 State House Station
Augusta, ME 04333-0023
By phone: Phone Number: +1-207-624-6846
On the Internet: Maine Department of Education
MARYLAND
In writing:
Maryland Higher Education Commission (MHEC)
6 N. Liberty St., 10th Floor
Baltimore, MD 21201
By phone: Phone Number: +1-410-767-3301
On the Internet: Maryland Higher Education Commission
Alternative contact:
In writing:
Maryland Office of the Attorney General
200 St. Paul Place
Baltimore, MD 21202
By phone: Phone Number: +1-410-576-6300 or Phone Number: +1-888-743-0023; TDD Phone Number: +1-410-576-6372
On the Internet: Maryland Office of the Attorney General
MASSACHUSETTS
In writing:
Massachusetts Board of Higher Education
One Ashburton Place, Suite 1401
Boston, MA 02108-1696
By phone: Phone Number: +1-617-994-6950
On the Internet: Massachusetts Department of Higher Education
MICHIGAN
In writing:
Michigan Department of Education
PO Box 30008
Lansing, MI 48909
By phone: Phone Number: +1-517-373-9235
On the Internet: Michigan Department of Education
MINNESOTA
In writing:
Minnesota Office of Higher Education
1450 Energy Park Dr., Suite 350
St. Paul, MN 55108
By phone: Phone Number: +1-651-259-3975 or Phone Number: +1-800-657-3866
On the Internet: Minnesota Office of Higher Education
MISSISSIPPI
In writing:
Mississippi Commission on College Accreditation
3825 Ridgewood Rd.
Jackson, MS 39211
By phone: Phone Number: +1-601-432-6372
On the Internet: Mississippi Commission on College Accreditation
MISSOURI
In writing:
Missouri Department of Higher Education & Workforce Development
205 Jefferson St.
Jefferson City, MO 65102-1469
By phone: Phone Number: +1-573-751-2361
On the Internet: Missouri Department of Higher Education & Workforce Development
MONTANA
In writing:
Montana Board of Regents
Office of the Commissioner of Higher Education - Montana University System
560 N. Park Ave.
PO Box 203201
Helena, MT 59620-3201
By phone: Phone Number: +1-406-449-9124
On the Internet: Montana Office of the Commissioner of Higher Education
NEBRASKA
In writing:
Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005
By phone: Phone Number: +1-402-471-2847
On the Internet: Nebraska's Coordinating Commission for Postsecondary Education
NEVADA
In writing:
Nevada Commission on Postsecondary Education
3663 E. Sunset Road, Suite 202
Las Vegas, NV 89120
By phone: Phone Number: +1-702-486-7330
On the Internet: Nevada Commission on Postsecondary Education
NEW HAMPSHIRE
In writing:
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
By phone: Phone Number: +1-603-271-3494
On the Internet: New Hampshire Department of Education
NEW JERSEY
In writing:
New Jersey Office of the Secretary of Higher Education
1 John Fitch Plaza, 10th Floor
PO Box 542
Trenton, NJ 08625-0542
By phone: Phone Number: +1-609-292-4310 or Phone Number: +1-609-984-2709
On the Internet: New Jersey Office of the Secretary of Higher Education
NEW MEXICO
In writing:
New Mexico Higher Education Department
2044 Galisteo St., Suite 4
Santa Fe, NM 87505-2100
By phone: Phone Number: +1-505-476-8400
On the Internet: New Mexico Higher Education Department
NEW YORK
In writing:
New York State Education Department
Office of College & University Evaluation Education Bldg.
5 North Mezzanine, 89 Washington Avenue
Albany, NY 12234
By phone: Phone Number: +1-518-474-2593
On the Internet: New York State Office of Higher Education
NORTH CAROLINA
In writing:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
910 Raleigh Rd.
Chapel Hill, NC 27515-2688
By phone: Phone Number: +1-919-962-4538
On the Internet: North Carolina Post-Secondary Education
Alternative contact:
In writing:
Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001
By phone: Phone Number: +1-877-566-7226 or Phone Number: +1-919-716-6000 (En Espanol (Phone Number: +1-919-716-0058)
On the Internet: North Carolina Department of Justice
NORTH DAKOTA
In writing:
North Dakota University System
Core Technology Services
2000 44th St. SW, Suite 301
Fargo, ND 58103
By phone: unknown
On the Internet: North Dakota University System
OHIO
In writing:
Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
By phone: Phone Number: +1-614-466-6000
On the Internet: Ohio Department of Higher Education
OKLAHOMA
In writing:
Oklahoma State Regents of Higher Education
655 Research Pkwy, Suite 200
Oklahoma City, OK 73104-3603
By phone: Phone Number: +1-405-225-9100 or Phone Number: +1-405-225-9142
On the Internet: Oklahoma State Regents for Higher Education
OREGON
In writing:
Oregon Higher Education Coordinating Commission
Office of Private Postsecondary Education
225 Capitol St. NE
Salem, OR 97301
By phone: Phone Number: +1-503-378-5690
On the Internet: Oregon Higher Education Coordinating Commission
PENNSYLVANIA
In writing:
Pennsylvania Department of Education
333 Market St., 12th Floor
Harrisburg, PA 17126-0333
By phone: Phone Number: +1-717-783-6785
On the Internet: Pennsylvania Department of Education
PUERTO RICO
In writing:
Consejo de Educacion Superior de Puerto Rico/Puerto Rico Council on Higher Ed.
PO Box 19900
San Juan, Puerto Rico 00910-1900
By phone: Phone Number: +1-787-724-7100 ext. 2022 or ext. 2016
On the Internet: Puerto Rico Departamento de Estado
RHODE ISLAND
In writing:
Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Blvd.
Warwick, RI 02886-1304
By phone: Phone Number: +1-401-736-1100
On the Internet: Rhode Island Office of the Postsecondary Education Commission
SOUTH CAROLINA
In writing:
Nonpublic Postsecondary Institution Licensing
1333 Main St., Suite 200
Columbia, SC 29201
By phone: Phone Number: +1-803-737-3918
On the Internet: South Carolina Commission on Higher Education
SOUTH DAKOTA
In writing:
South Dakota Secretary of State
Capitol Building
500 E. Capitol Ave, Suite 204
Pierre, SD 51501-5070
By phone: Phone Number: +1-605-773-3215
On the Internet: South Dakota Secretary of State
TENNESSEE
In writing:
Tennessee Higher Education Commission
Parkway Towers, Suite 1900
404 James Robertson Pkwy
Nashville, TN 37243-0830
By phone: Phone Number: +1-615-741-5293 or Phone Number: +1-615-253-8857
On the Internet: Tennessee Higher Education Commission & Student Assistance Corporation
TEXAS
In writing:
Texas Workforce Commission
Career Schools and Colleges-Rm 226-T
101 East 15th Street
Austin, TX 78778-0001
By phone: Phone Number: +1-800-558-8321
On the Internet: Texas Workforce Commission
Texas Alternate Contact #1:
In writing:
Texas Higher Education Coordinating Board
Office of General Counsel
P.O. Box 12788
Austin, TX 78711-2788
By phone: Phone Number: +1-512-427-6101
On the Internet: Texas Higher Education Coordinating Board
Texas Alternate Contact #2:
In writing:
Texas Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548
On the Internet: Texas Office of the Attorney General
UTAH
In writing:
Utah System of Higher Education State Board of Regents
60 South 400 West
Salt Lake City, UT 84101-1284
By phone: Phone Number: +1-801-321-7200 or Phone Number: +1-800-418-8757
On the Internet: Utah System of Higher Education
VERMONT
In writing:
Vermont Agency of Education<
219 North Main St., Suite 402
Barre, VT 05641
By phone: Phone Number: +1-781-425-7713 or Phone Number: +1-802-479-1030
On the Internet: Vermont Agency of Education
Vermont Alternate Contact:
In writing:
Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001
By phone: Phone Number: +1-802-828-3171
VIRGINIA
In writing:
State Council of Higher Education for Virginia
James Monroe Building
101 N. 14th St., 10th Floor
Richmond, VA 23219
By phone: Phone Number: +1-804-225-2600
On the Internet: State Council of Higher Education for Virginia
WASHINGTON
In writing:
Washington Student Achievement Council
PO Box 43430
Olympia, WA 98504-3430
By phone: Phone Number: +1-360-753-7869 or Phone Number: +1-360-753-7866
On the Internet: Washington Student Achievement Council
WASHINGTON D.C.
In writing:
Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 First St. NE
Washington, DC 20002
By phone: Phone Number: +1-202-727-6436
On the Internet: Washington, DC Office of the State Superintendent of Education
WEST VIRGINIA
In writing:
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard East, Suite 700
Charleston, WV 25301
By phone: Phone Number: +1-304-558-2101
On the Internet: West Virginia Higher Education Policy Commission
WISCONSIN
In writing:
State of Wisconsin
Educational Approval Program
P.O. Box 8366
Madison, WI 53708-8366
By phone: Phone Number: +1-608-266-1996
On the Internet: Wisconsin Department of Safety and Professional Services
WYOMING
In writing:
Wyoming Department of Education
122 W. 25th St., Suite E200
Cheyenne, WY 82002
By phone: Phone Number: +1-307-777-7675
On the Internet: Wyoming Department of Education
AMERICAN SAMOA
In writing:
Office of Protection and Advocacy
Attn: Dr. Peter Tinitali
Executive Office Building
Pago Pago, American Samoa 96799
By phone: Phone Number: +1-684-699-2441
On the Internet: American Samoa Office of Protection & Advocacy
GUAM
In writing:
Office of Attorney General
287 W O’Brien Dr.
Hagatna, Guam 96910
By phone: Phone Number: +1-671-475-3324
On the Internet: Guam Office of Attorney General
NORTHERN MARIANA ISLANDS
In writing:
State Higher Education Agency, Northern Marianas College
POB 501250
Saipan MP 96950-1250
Northern Mariana Islands Alternate Contact:
In writing:
Office of Attorney General
Juan A Sablan Memorial Bldg.
Capital Hill,
Caller Box 10007, Saipan, MP 96950
By phone: Phone Number: +1-670-234-5498
On the Internet: Northern Mariana Islands Office of the Attorney General
U.S. VIRGIN ISLANDS
In writing:
Government of the U.S. Virgin Islands
Department of Licensing and Consumer Affairs
Golden Rock Shopping Center,
3000 Estate Golden Rock, Suite 9, St. Croix, VI 00820
By phone: Phone Number: +1-340-713-2754
On the Internet: Government of the U.S. Virgin Islands
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